Tally Support Executive to join technology & innovation trading company in Sharjah, UAE. The successful candidate will be responsible for providing customer support, assisting users with TallyPrime software, maintaining customer relationships, and identifying business opportunities for accounting software solutions.
The role involves supporting customers with TallyPrime-related queries, assisting with software installation and activation, explaining accounting and Tally features, and coordinating with technical teams to resolve complex issues. The candidate will also support sales opportunities involving TallyPrime licenses, renewals, upgrades, cloud accounting solutions, Tally customisation, e-invoicing, and related business software services.
This position is suitable for candidates with knowledge of TallyPrime, Tally.ERP 9, accounting principles, ERP software, and customer support. Candidates who are interested in accounting software sales and technical assistance can develop their expertise in TallyPrime solutions and business management systems.
Job Responsibilities
Customer Support and TallyPrime Assistance
- Handle customer calls, WhatsApp messages, emails, and support requests related to TallyPrime and associated accounting software solutions.
- Understand customer requirements, identify software-related issues, and provide timely first-level support.
- Assist customers with TallyPrime installation, activation, configuration, and basic troubleshooting.
- Guide customers on TallyPrime features, accounting reports, inventory management, taxation-related functions, and day-to-day software usage.
- Explain basic accounting and Tally operations to customers, including ledger management, vouchers, sales invoices, purchase entries, and financial reports.
- Provide support for TallyPrime license activation, renewals, TSS (Tally Software Services), and AMC-related queries.
- Assist customers in understanding available TallyPrime solutions based on their business requirements, accounting processes, and operational needs.
- Maintain accurate records of customer issues, support requests, resolutions, and follow-up activities.
- Follow up with customers to confirm that reported issues have been addressed satisfactorily.
- Escalate complex technical issues to the technical or development team and coordinate until resolution.
TallyPrime Cloud and Remote Accounting Solutions
- Assist customers in understanding TallyPrime Cloud solutions and their potential use for remote accounting and business operations.
- Explain the basic benefits and operational requirements of cloud-based TallyPrime access, subject to the available service configuration.
- Support customers with initial queries related to remote access, cloud hosting, and software accessibility.
- Coordinate with the relevant technical team or cloud service provider when customers experience access, configuration, or connectivity issues.
- Identify customer requirements for cloud accounting solutions and refer suitable opportunities to the sales or technical team.
- Explain the differences between locally installed TallyPrime and cloud-based solutions in accordance with the company’s product offerings.
Tally for Mac and Operating System Support
- Respond to customer enquiries related to Tally for Mac, TallyPrime compatibility, and accounting software access.
- Understand customer requirements involving Mac computers, Windows environments, remote desktop access, and cloud-based TallyPrime solutions.
- Provide basic guidance regarding supported software environments and refer compatibility-related concerns to the technical team.
- Explain available TallyPrime solutions to customers who require accounting software access across different devices.
- Maintain accurate information about supported configurations and avoid providing compatibility assurances without technical confirmation.
Note: TallyPrime’s compatibility and available access options should be confirmed against the applicable official product and technical requirements.
Tally Customisation and Business Software Solutions
- Understand customer requirements for Tally customisation, accounting workflows, and business-specific software features.
- Record customer requests related to customised reports, invoice formats, data entry workflows, and accounting process improvements.
- Coordinate with the development or technical team to assess customisation requirements and communicate the next steps to customers.
- Support enquiries related to TallyPrime integrations, customised reports, and additional business software services.
- Identify opportunities for Tally customisation based on customer requirements and refer them to the appropriate technical or sales team.
- Maintain records of customer requirements, quotations, customisation requests, and service follow-ups.
- Explain the scope of available TallyPrime solutions without committing to technical features or delivery timelines that have not been approved.
Suvit Tally and Integration-Related Support
- Assist customers with general enquiries related to Suvit Tally and associated accounting or business integration solutions, where included in the company’s service portfolio.
- Understand customer requirements involving accounting software integration, data transfer, reporting, and business process support.
- Coordinate with the technical team for integration-related issues and customer requirements.
- Document customer concerns and provide appropriate follow-up based on the available service scope.
- Identify potential customer needs for additional accounting solutions, integration services, and TallyPrime-related products.
- Maintain up-to-date knowledge of the company’s supported products and services to ensure accurate customer communication.
The candidate should be trained on the specific Suvit Tally products, integrations, and support services offered by the employer.
Sales and Customer Relationship Management
- Build and maintain positive relationships with existing and prospective customers.
- Understand customer business requirements and recommend relevant TallyPrime solutions within the company’s approved product portfolio.
- Identify sales opportunities for TallyPrime licenses, renewals, upgrades, cloud solutions, e-invoicing, customisations, and related accounting software services.
- Follow up with customers regarding software enquiries, quotations, renewals, and pending purchases.
- Support the sales team in generating leads and converting relevant customer enquiries into business opportunities.
- Explain product features, service benefits, and pricing information accurately, based on approved company information.
- Maintain customer records and track follow-up activities to support effective customer relationship management.
- Assist with commission-related sales activities and achieve assigned support or business development targets, where applicable.
- Coordinate with internal teams to ensure that customers receive appropriate product information and service support.
Accounting and Tally Software Support
- Assist customers with basic accounting software queries related to sales, purchases, receipts, payments, journals, ledgers, and financial reports.
- Demonstrate familiarity with accounting concepts and their practical application in TallyPrime.
- Support customer enquiries regarding inventory-related transactions, business reports, and standard accounting workflows.
- Help users understand basic TallyPrime processes while ensuring that accounting advice remains within the candidate’s knowledge and assigned responsibilities.
- Refer advanced accounting, taxation, compliance, or technical questions to qualified internal team members when necessary.
- Maintain professional communication when supporting customers from different industries and business backgrounds.
Job Qualifications
- Bachelor’s degree in Commerce, Accounting, Business Administration, or a related field. A Bachelor of Commerce (B.Com) degree is preferred.
- 0–2 years of experience in customer support, accounting software support, TallyPrime, or software sales. Fresh graduates with relevant knowledge may be considered.
- Candidates with 1–3 years of experience in TallyPrime, Tally.ERP 9 customer support, software support, or accounting software sales may also apply, depending on the employer’s requirements.
- Good knowledge of TallyPrime and basic accounting concepts.
- Familiarity with TallyPrime installation, activation, configuration, and basic troubleshooting.
- Basic understanding of Tally Software Services (TSS), license renewals, and accounting software support.
- Knowledge of TallyPrime Cloud, Tally customisation, or business software solutions will be an advantage.
- Familiarity with Tally for Mac-related enquiries, cloud accounting, or remote software access will be beneficial.
- Knowledge of Suvit Tally or accounting software integration solutions will be an added advantage where relevant to the company’s services.
- Previous experience in ERP software, accounting software sales, customer relationship management, or technical support is preferred.
- Good verbal and written communication skills in English.
- Strong customer service, problem-solving, and interpersonal skills.
- Ability to manage multiple customer enquiries, follow up on support requests, and maintain accurate records.
- Willingness to learn new software features, accounting workflows, and business technology solutions.
- Ability to work collaboratively with technical, sales, and customer support teams.
Key Skills Required
- TallyPrime Software Support
- Tally.ERP 9
- Accounting and Tally
- TallyPrime Cloud
- Tally for Mac Support Enquiries
- Tally Customisation
- Suvit Tally
- TallyPrime Solutions
- Accounting Software
- ERP Software Support
- Customer Relationship Management
- Software License Renewals
- Tally Installation and Activation
- Basic Accounting
- Customer Service
- Technical Support Coordination
- Sales Support
- E-Invoicing Solutions
- Communication and Problem-Solving
Salary and Benefits in Sharjah, UAE
The advertised monthly salary for this Tally Support Executive position is AED 2,500–3,500. The role also includes the following benefits, subject to the employer’s policies and applicable employment terms:
| Benefit | Details |
|---|---|
| Monthly Salary | AED 2,500–3,500 |
| Annual Leave | As per UAE Labour Law |
| Annual Air Ticket | Provided as part of the advertised benefits |
| Commission | Applicable according to the employer’s commission structure |
| Medical Insurance | Provided |
| Travel Allowance | Provided |
| Vacancy | 1 position |
| Location | Sharjah, UAE |
Candidates should confirm the detailed commission structure, travel allowance terms, air ticket eligibility, and other employment conditions during the recruitment process.
Career Opportunities for Tally Support Executives in the UAE
A Tally Support Executive role can provide experience in accounting software, ERP support, customer relationship management, and software sales. Professionals who develop practical knowledge of TallyPrime and business accounting workflows may explore related career paths in the UAE, depending on their experience and qualifications.
Potential career development areas include:
- TallyPrime Support Specialist
- Accounting Software Support Executive
- ERP Support Executive
- TallyPrime Implementation Executive
- Accounting Software Sales Executive
- Tally Customisation Support Coordinator
- ERP Customer Relationship Executive
- Software Solutions Consultant
Additional knowledge of accounting systems, cloud software, e-invoicing, customer support, and technical troubleshooting may be useful for professional development.
Recommended Skills and Training
Candidates seeking to develop their knowledge in TallyPrime and accounting software support can focus on the following areas:
- TallyPrime accounting and inventory management.
- Basic accounting principles and financial reporting.
- TallyPrime installation, configuration, and license management.
- Customer support and troubleshooting techniques.
- Cloud accounting and remote access solutions.
- Tally customisation and business process requirements.
- E-invoicing concepts and accounting software workflows.
- Customer relationship management and software sales.
Training requirements will depend on the employer’s software portfolio and the responsibilities assigned to the successful candidate.