All jobs > Cost and Accounting Jobs in UAE > ERP Support Executive

Dubai

September 20, 2026

Full-time

Hiregulf

ERP Executive to support and manage enterprise resource planning (ERP) systems in a manufacturing and business operations environment in Dubai, UAE. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV, with a strong understanding of manufacturing, purchasing, inventory management, warehouse operations, human resources, and payroll modules.

Job Category: Information Technology / ERP Support / Business Systems /Dubai, United Arab Emirates /Manufacturing, Enterprise Resource Planning (ERP), Supply Chain and Business Operations

Experience: 2–5 years /Education: Bachelor’s degree in Information Technology, Computer Science, or a related field

The ERP Executive will be responsible for troubleshooting software issues, supporting day-to-day business transactions, assisting end users, coordinating with ERP developers and technical consultants, and ensuring the effective use of ERP applications across different departments.

This role is suitable for an ERP support professional, ERP functional executive, or Microsoft Dynamics 365 Business Central specialist who can understand business requirements, resolve operational challenges, and support ERP implementation, system improvements, and customizations.

Candidates with experience in the manufacturing industry, production planning, inventory control, warehouse management, and Microsoft Dynamics ERP systems are highly preferred.

Job Responsibilities

1. ERP System Support and Troubleshooting

Provide day-to-day functional and operational support for Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
Troubleshoot ERP posting errors, transaction failures, system issues, and user access problems.
Investigate errors related to purchasing, manufacturing, inventory, warehouse management, HR, and payroll modules.

Identify the root causes of ERP-related issues and provide appropriate solutions based on business requirements.
Assist users in resolving system-related problems while minimizing disruption to daily business operations.
Monitor recurring ERP issues and coordinate with technical teams to implement long-term solutions.
Support system testing, troubleshooting, and validation of new functionalities and configuration changes.

2. Purchase and Procurement Module Support

Support the purchasing and procurement team in using ERP purchase-related functionalities.
Assist with purchase requisitions, purchase orders, goods receipt transactions, and supplier-related processes.
Troubleshoot errors affecting purchase order processing, inventory receipts, and purchase invoice posting.
Help users understand purchasing workflows, approval processes, and transaction procedures.
Ensure that purchase-related ERP issues are communicated and resolved in coordination with relevant stakeholders.

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3. Manufacturing and Production Module Support

Provide ERP support to production and manufacturing teams for day-to-day operational activities.
Assist users with manufacturing transactions, production orders, material consumption, and production output recording, where applicable.
Support ERP processes related to production planning, inventory consumption, and manufacturing documentation.
Investigate system errors that affect production transactions and coordinate with developers or consultants when technical intervention is required.
Understand manufacturing workflows and help align ERP system functionality with business processes.
Assist in testing and validating manufacturing-related customizations and system updates.

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4. Inventory and Warehouse Management

Support inventory and warehouse teams in managing ERP transactions and operational activities.
Troubleshoot inventory posting issues, stock movement errors, and warehouse transaction problems.
Assist with inventory receipts, stock transfers, inventory adjustments, and warehouse-related ERP processes, as applicable.
Help ensure accurate recording of inventory transactions within the ERP system.
Provide technical and functional assistance to warehouse users when they encounter system issues.
Coordinate with inventory control, production, and warehouse departments to resolve ERP-related operational challenges.
Support the identification and resolution of recurring inventory and warehouse management issues.

5. HR and Payroll Module Support

Provide ERP-related support for human resources and payroll functionalities, where included in the organization’s ERP setup.
Assist users with HR and payroll system issues, access problems, and transaction-related queries.
Coordinate with HR, payroll teams, and ERP consultants to investigate software-related problems.
Support user understanding of relevant HR and payroll processes within the ERP system.
Help document system procedures and escalate technical issues that require developer or consultant assistance.

Note: The specific HR and payroll responsibilities will depend on the modules configured and integrated within the ERP environment.

6. ERP Documentation, SOPs and User Manuals

Prepare and maintain ERP documentation, standard operating procedures (SOPs), work instructions, and user manuals.
Document business processes, system workflows, troubleshooting procedures, and ERP transaction guidelines.
Develop easy-to-understand training materials for employees and department-specific ERP users.
Update documentation following system upgrades, customizations, process changes, or new module implementations.
Maintain accurate records of common ERP issues, troubleshooting solutions, and user support procedures.
Assist in standardizing ERP workflows to improve user understanding and operational consistency.

7. ERP Developers and Technical Consultants Coordination

Coordinate with ERP developers, Microsoft Dynamics consultants, and technical support teams to resolve complex system issues.
Communicate functional requirements, technical problems, and customization requests to relevant stakeholders.
Assist in gathering business requirements for new ERP features, extensions, integrations, and system improvements.
Support the testing and validation of customizations before deployment into the production environment.
Follow up on pending technical issues and provide regular updates to management and end users.
Assist with Microsoft Dynamics 365 Business Central extensions and customization-related activities, working with developers where required.
Help ensure that system changes address business needs and are appropriately tested.

8. End-User Training and Post-Implementation Support

Conduct ERP training sessions for new and existing employees across purchasing, manufacturing, inventory, warehouse, HR, and other relevant departments.
Explain ERP workflows, transaction procedures, and system functionalities in a clear and practical manner.
Provide post-implementation support following ERP module rollouts, system upgrades, and process changes.
Assist employees in adapting to new ERP functionalities and improved business processes.
Collect user feedback and identify opportunities for system enhancements and additional training.
Support user onboarding, access requests, and basic system navigation.

9. Business Process Analysis and ERP Improvements

Understand the organization’s business processes and identify suitable ERP-based solutions.
Work closely with business users to understand operational requirements, process gaps, and software challenges.
Recommend appropriate system configurations or process improvements within the scope of the ERP platform.
Analyze the relationship between purchasing, production, inventory, warehouse, and other business functions.
Support the improvement of ERP workflows to enhance data accuracy, process efficiency, and user experience.
Identify opportunities to reduce repetitive manual work through appropriate system functionality and approved customizations.

10. Management Reporting and Stakeholder Communication

Communicate regularly with senior management, department heads, ERP developers, and other stakeholders.
Provide updates on ERP software development progress, technical challenges, system improvements, and outstanding issues.
Prepare reports on support activities, recurring problems, system enhancement requests, and project milestones, as required.
Escalate critical system issues and operational risks to the appropriate stakeholders.
Maintain effective communication between business departments and technical teams.
Support management in understanding ERP-related opportunities, implementation challenges, and system development requirements.

Job Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Additional qualifications in ERP systems, business applications, or enterprise software management will be an advantage.
Microsoft Dynamics 365 Business Central certification is preferred or required, depending on the employer’s requirements.

Professional Experience

Minimum 2–5 years of experience in ERP support, ERP administration, or functional consulting.
Proven hands-on experience with Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
Practical experience supporting ERP users and resolving functional or transaction-related system issues.
Experience in a manufacturing environment is highly preferred.
Familiarity with purchasing, manufacturing, inventory, warehouse, HR, and payroll processes.
Experience working with ERP implementation, upgrades, system enhancements, or post-implementation support will be beneficial.

Technical Skills

Strong working knowledge of Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
Understanding of ERP functional modules, including purchasing, manufacturing, inventory management, and warehouse operations.
Knowledge of ERP posting errors, transaction processing, system troubleshooting, and user access management.
Working knowledge of AL programming language and Microsoft Dynamics 365 Business Central extensions or customizations.
Familiarity with business process mapping, ERP documentation, and standard operating procedures.
Ability to coordinate with developers and technical consultants on system changes and custom solutions.
Understanding of ERP data, workflows, and business application integration is an advantage.

Core Competencies

Strong analytical and problem-solving skills.
Ability to understand business processes and translate user requirements into practical ERP solutions.
Excellent communication and stakeholder coordination skills.
Strong documentation and technical writing abilities.
Ability to provide user training and functional ERP support.
Effective time management and issue prioritization.
Ability to work with cross-functional teams, including manufacturing, purchasing, warehouse, HR, and finance departments.
Willingness to learn new ERP technologies, system features, and business processes.