Microsoft Dynamics 365 Developer

Microsoft Dynamics 365 Developers are wanted in Abu Dhabi to join a UAE-based client delivery team. The successful candidates will work onsite and support multiple Microsoft Dynamics 365 Customer Engagement (CE/CRM) initiatives, including CRM development, customization, system integration, data migration, application support, Power Platform automation, and AI-related projects.

This role is ideal for an experienced Dynamics 365 Developer with strong hands-on expertise in C#/.NET, Dynamics 365 customization, Microsoft Dataverse, Power Platform, Azure services, APIs, integrations, data migration, and Azure DevOps.

Key Responsibilities

1. Microsoft Dynamics 365 CRM Development

• Develop, customize, configure, and maintain Microsoft Dynamics 365 CE/CRM solutions.
• Configure Dynamics 365 entities, forms, business rules, workflows, and related CRM components.
• Develop and maintain custom Dynamics 365 plugins using C#/.NET.
• Develop workflows and automation using Dynamics 365 and Microsoft Power Automate.
• Participate throughout the complete software development lifecycle (SDLC).
• Analyze, troubleshoot, and resolve application defects and technical issues.
• Support UAT, deployment, go-live, and post-go-live/hypercare activities.
• Implement CRM enhancements according to business and technical requirements.

2. Dynamics 365 Integration & Azure

• Develop and maintain integrations between Dynamics 365 CRM and external enterprise systems.
• Work with REST, OData APIs, and SOAP web services.
• Design and support cloud-based integration solutions using Microsoft Azure.
• Work with Azure services including:
  • Azure Functions
  • Azure Logic Apps
  • Azure API Management (APIM)
  • Azure App Services
• Support hybrid on-premises and cloud integration scenarios.
• Troubleshoot integration failures, API issues, data synchronization problems, and connectivity issues.

3. Microsoft Power Platform

• Work extensively with:
  • Microsoft Power Apps
  • Power Automate
  • Power BI
  • Microsoft Dataverse
• Develop and maintain business process automation.
• Configure workflows and automated processes.
• Support integration between Power Platform and Dynamics 365 CRM.
• Assist in implementing solutions that improve business processes and CRM productivity.

4. Data Migration

• Support migration of data from legacy applications and databases into Dynamics 365.
• Perform data extraction, transformation, validation, and troubleshooting.
• Identify and resolve data quality and migration issues.
• Support data migration activities across multiple Dynamics 365 environments.
• Ensure migrated data meets business, technical, and quality requirements.

5. BAU & Application Support

• Provide day-to-day technical and application support for the Dynamics 365 CRM platform.
• Diagnose and resolve incidents, defects, and production issues.
• Handle minor enhancements, configuration changes, and change requests.
• Support CRM environment and configuration activities.
• Perform authorized data corrections where required.
• Monitor application performance and troubleshoot technical issues.
• Coordinate with IT operations, infrastructure, and other technical teams to resolve complex incidents.

6. AI & Intelligent CRM Initiatives

• Support the implementation of AI use cases integrated with Dynamics 365 CRM.
• Assist with integration of AI/ML-enabled services such as Microsoft Copilot Studio, Azure AI, Cognitive Services, or equivalent technologies.
• Support data preparation and AI-related data pipeline activities.
• Participate in testing, validation, and troubleshooting of AI-enabled CRM features.
• Contribute to initiatives aimed at improving CRM automation, customer service, and business intelligence through AI.

7. DevOps & Software Delivery

• Use Azure DevOps for source control, work-item tracking, release management, and CI/CD activities.
• Follow established development, deployment, testing, and change-management procedures.
• Participate in code reviews and maintain development standards.
• Prepare and maintain technical and development documentation.
• Ensure solutions comply with project architecture, security, and quality standards.

Requirements – Microsoft Dynamics 365 Developer

• Minimum 6–7 years of hands-on experience in Microsoft Dynamics 365 CE/CRM development and solution delivery.
• Strong practical experience in Dynamics 365 customization and configuration.
• Strong development experience with:
  • C#
  • .NET
  • Dynamics 365 Plugins
  • Workflows
  • Business Rules
  • Forms
  • Entities
• Strong working knowledge of:
  • Power Apps
  • Power Automate
  • Power BI
  • Microsoft Dataverse
• Hands-on experience with REST/OData APIs and SOAP web services.
• Experience with Microsoft Azure services, particularly:
  • Azure Functions
  • Azure Logic Apps
  • Azure API Management (APIM)
  • Azure App Services
• Experience with data migration from legacy systems to Dynamics 365.
• Experience with Azure DevOps, CI/CD, and source control.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently in a client-facing onsite environment.
• Fluency in Arabic and English is mandatory for Microsoft Dynamics 365 Developer.
• Willingness and availability to work full-time onsite in Abu Dhabi, UAE.

Desired Candidate Profile

The following experience and qualifications will be considered a strong advantage:

• Previous experience delivering government or public-sector CRM and case-management solutions.
• UAE or broader GCC project experience.
• Experience working on large-scale enterprise Microsoft Dynamics 365 Developer implementations.
• Experience with SQL Server.
• Experience with SSRS and SSIS.
• Experience integrating Dynamics 365 with SharePoint.
• Experience with Microsoft Copilot Studio, Azure AI, Cognitive Services, or similar AI technologies.
• Relevant Microsoft Dynamics 365 certifications such as MB-210, MB-220, MB-400, MB-600, MB-700, or equivalent/current Microsoft certifications.

Job Qualifications

• strong hands-on Microsoft Dynamics 365 developers rather than purely functional consultants.
• Independently manage Dynamics 365 development and customization activities, including CRM configuration, C#/.NET plugin development, integrations, troubleshooting, data migration, automation, and application support.